Frequently Asked Questions
For Clients/Potential Clients
How Do I Qualify?
We allow self qualification for both levels of access—click here for more information on eligibility and qualification. Please call us at (608) 561-7387, email us at firstname.lastname@example.org, or stop in to our clinic at 1402 Emil St in Madison (check here for our updated hours) and we’ll help you get the process started!
Where is the Clinic?
We have moved! 1402 Emil St in Madison, WI. We’re just off of Fish Hatchery Road by the Beltline, across the street from Dunkin Donuts and Firehouse Subs.
Veterinary Medical Questions
What do I bring to my veterinary appointment?
Please bring any copies of records you may have, any lease-related paperwork you need addressed, and any questions you have. We do not need proof of low income or homeless status.
My pet needs ______ and I cannot afford it. Can you help?
Maybe! We are happy to listen and to do our best to directly help if we can and brainstorm help if we cannot. We cannot help with security deposits or veterinary bills at other clinics. You are welcome to come by and talk to us!
What if I don’t have a copy of my animal’s medical records?
We can certainly try to get that for you. You can call 608-561-7387 or email email@example.com with your name, your pet’s name, the clinic you visited, and an email address or a fax number you would like your records sent to.
Pet Food Pantry
What is available at the pet food pantry?
We have dry dog food, dry cat food, wet cat food, and cat litter at our pet food pantry. Please note that these are the only items we regularly have in stock. We also frequently have an assortment of collars, leashes, litter boxes, and other supplies – these are not guaranteed. We also try to keep stocked a small human supply pantry of items like tooth brushes, shampoo, and pocket packs of tissues–check it out next time you’re in! (And yes, we take donations of all of these things–check out our page on that!)
How do I access the pet food pantry?
You must be a PLUS client in order to access the pet food pantry. If you are not a current client, we will need to go through the qualification process at that time. If you qualify for PLUS services, you may access the pet food pantry the same day. If you are a Community client, you are welcome to the donations we keep in the front lobby! We also sell low-cost Purina food to Community clients–ask us about them!
How much pet food can I get from the pantry?
We dispense pet food one week at a time per animal. You are free to visit the pet food pantry every week. Dry dog and cat food and litter may be re-packaged into gallon ziploc bags.
If you have transportation difficulty or a situation that requires a special approach, please discuss this with one of our staff at open hours to see if an exception or special arrangement can be made.
What if I am a Community client?
We do have low-cost pet food for sale–both maintenance diet and prescription food. Please call or stop in and ask about supplies!
Who can use the boarding program?
Our boarding program is intended to allow PLUS clients to gain access to the following services:
- Emergency shelter
- Inpatient health services
- Inpatient mental health services
- Treatment programs
It is not intended for use for typical boarding needs (such as going out of town). Please read more about it here.
For other veterinary clinics/veterinary medical providers (such as Animal Control Services)
I need to verify an animal’s rabies vaccination status/need records from one of your patients.
Please email us at firstname.lastname@example.org with the first and last name of the patient and, if you have it, the rabies tag number. Rabies vaccine status is the only information we will give out without verbal consent of the owner of the animal. If you are in touch with the animal’s owner, please have them call or email and request that we send information about the animal to you. If the owner is not available, or the animal has a new owner, please indicate that as well in your message and we will try to work to make sure the pet has the information needed to provide it the care that it needs.
I am seeing a patient of yours and wondering if you will be paying the bill.
We are unable to cover bills at outside clinics at this time.
I have a client who I believe would qualify for your services.
Send them on over! We have a veterinary referral form here. You are more than welcome to call or email and discuss their situation with us, though we are only able to discuss specifics of our own current clients with their permission.