Frequently Asked Questions

For Clients/Potential Clients

[expand title= “How Do I Qualify?“]

We allow self qualification for both levels of access. Please call us at (608) 561-7387, email us at, or stop in to our clinic at 1402 Emil St in Madison (check here for our updated hours) and we’ll help you get the process started!



[expand title= “Where is the Clinic?“]

We have moved! 1402 Emil St in Madison, WI. We’re just off of Fish Hatchery Road by the Beltline, across the street from Dunkin Donuts and Firehouse Subs.


Veterinary Medical Questions

[expand title= “What do I bring to my veterinary appointment?“]

Please bring any copies of records you may have, any lease-related paperwork you need addressed, and any questions you have. We do not need proof of low income or homeless status


[expand title= “My pet needs ______ and I cannot afford it. Can you help?“]

Maybe! We are happy to listen and to do our best to directly help if we can and brainstorm help if we cannot. We cannot help with security deposits or veterinary bills at other clinics. You are welcome to come by and talk to us!



[expand title= “What if I don’t have a copy of my animal’s medical records?“]

We can certainly try to get that for you. You can call 608-561-7387 or email with your name, your pet’s name, the clinic you visited, and an email address or a fax number you would like your records sent to.


Pet Food Pantry

[expand title= “What is available at the pet food pantry?“]

We have dry dog food, dry cat food, wet cat food, and cat litter at our pet food pantry. Please note that these are the only items we guarantee to have in stock. We also frequently have an assortment of collars, leashes, litter boxes, and other supplies – these are not guaranteed. We also try to keep stocked a small human supply pantry–check it out next time you’re in!


[expand title= “How do I access the pet food pantry?“]

You must be a PLUS client in order to access the pet food pantry. If you are not a current client, we will need to go through the qualification process at that time. If you qualify for PLUS services, you may access the pet food pantry the same day.


[expand title= “How much pet food can I get?“]

We dispense pet food one week at a time per animal. You are free to visit the pet food pantry every week. Dry dog and cat food may be re-packaged into gallon ziploc bags. What this typically means is:

  • Small dogs: 1 gallon ziploc bag per visit
  • Medium dogs: 2 gallon ziploc bags per visit
  • Large dogs: 3 gallon ziploc bags per visit (please note that for very large dogs (>100lb) we are not able to guarantee more food than this)
  • Cats: 1 quart-sized ziploc bag per visit of dry cat food, or 5-7 cans of cat food

If you have transportation difficulty or a situation that requires a special approach, please discuss this with one of our staff at open hours to see if an exception or special arrangement can be made.

[expand title= “What if I am a Community client?“]

We do have pet food for sale–both maintenance diet and prescription food. Please call or stop in and ask about supplies!

Boarding Program

[expand title= “Who can use the boarding program?“]

Our boarding program is intended to allow human family members gain access to the following services:

  • Emergency shelter
  • Inpatient health services
  • Inpatient mental health services
  • Treatment programs

It is not intended for use for typical boarding needs (such as going out of town). Please read more about it here.



For other veterinary clinics/veterinary medical providers (such as Animal Control Services)

[expand title= “I need to verify an animal’s rabies vaccination status/need records from one of your patients.“]

Please email us at with the first and last name of the patient and, if you have it, the rabies tag number. Rabies vaccine status is the only information we will give out without verbal consent of the owner of the animal. If you are in touch with the animal’s owner, please have them call or email and request that we send information about the animal to you. If the owner is not available, or the animal has a new owner, please indicate that as well in your message and we will try to work to make sure the pet has the information needed to provide it the care that it needs.


[expand title= “I am seeing a patient of yours and wondering if you will be paying the bill.“]

We occasionally have agreements with clients to help cover the cost of exam fees or other minor medical procedures at outside clinics. If this is the case, we will call and contact you ahead of time so you should be aware that there will be a 3rd party involved in payment. If you have not received a call or communication from WisCARES, then we do not have such an agreement in place.

[expand title= “I have a client who I believe would qualify for your services.“]

Send them on over! We have a veterinary referral form here. You are more than welcome to call and discuss their situation with us, though we are only able to discuss specifics of our own current clients with their permission.