Frequently Asked Questions

For Clients/Potential Clients

How Do I Qualify?

Qualification happens Wednesdays and Fridays between 2:00 and 5:30 pm. It can happen in three ways:

  1. In person: stop in during our open hours at 1312 Culmen Street – Wednesday and Friday from 2:00 pm-5:30 pm. No appointment is necessary.
  2. Via email: email us at with your name, how you are qualifying, and your preferred method of contact (phone or email).

After qualifying, the next step is to fill out intake paperwork. This will be done in person at our location at 1312 Culmen Street during open hours.


Where is the Clinic?

1312 Culmen Street is across the side street from the St. Vincent de Paul on Fish Hatchery Road (where the food pantry is located). We are in the volunteer parking lot of Saint Vincent de Paul in a low, one-story, white building.


Veterinary Medical Questions

What do I bring to my veterinary appointment?

Please bring any copies of records you may have, any lease-related paperwork your landlord may need a veterinarian’s signature on, and any questions you have.


My pet needs ______ and I cannot afford it. Can you help?

We are very limited in what we can offer beyond regular WisCARES services. If you are a current client, please stop in to talk with us – we may be able to help identify other resources to get you there. We do occasionally have funds available to help with pet security/damage deposits or pet supplies (such as scratching posts)


What if I don't have a copy of my animal’s medical records?

We can certainly try to get that for you. Please note that, because we are not open every day, there can be a few day turnaround for records. You can call 608-561-7387 or email with your name, your pet’s name, the clinic you visited, and an email address or a fax number you would like your records sent to.


Pet Food Pantry

What is available at the pet food pantry?

We have dry dog food, dry cat food, wet cat food, and cat litter at our pet food pantry. Please note that these are the only items we guarantee to have in stock. We also frequently have an assortment of collars, leashes, litter boxes, and other supplies – these are not guaranteed. We also try to keep stocked a small human supply pantry–check it out next time you’re in!


How do I access the pet food pantry?

If you are a current client, you are free to drop in to our open hours. You simply need to give your name. If you are not a current client, we will need to go through the qualification process at that time. If you qualify for our services, you may access the pet food pantry the same day.


How much pet food can I get?

We dispense pet food one week at a time per animal. You are free to visit the pet food pantry every week. Dry dog and cat food may be re-packaged into gallon ziploc bags. What this typically means is:

  • Small dogs: 1 gallon ziploc bag per visit
  • Medium dogs: 2 gallon ziploc bags per visit
  • Large dogs: 3 gallon ziploc bags per visit (please note that for very large dogs (>100lb) we are not able to guarantee more food than this)
  • Cats: 1 quart-sized ziploc bag per visit of dry cat food, or 5-7 cans of cat food

If you have transportation difficulty or a situation that requires a special approach, please discuss this with one of our staff at open hours to see if an exception or special arrangement can be made.


Boarding Program

Who can use the boarding program?

Our boarding program is intended to allow human family members gain access to the following services:

  • Emergency shelter
  • Inpatient health services
  • Inpatient mental health services
  • Treatment programs

It is not intended for use for typical boarding needs (such as going out of town). Please read more about it here.


For other veterinary clinics/veterinary medical providers (such as Animal Control Services)

I need to verify an animal’s rabies vaccination status/need records from one of your patients.

Please email us at with the first and last name of the patient and, if you have it, the rabies tag number. Rabies vaccine status is the only information we will give out without verbal consent of the owner of the animal. If you are in touch with the animal’s owner, please have them call or email and request that we send information about the animal to you. If the owner is not available, or the animal has a new owner, please indicate that as well in your message and we will try to work to make sure the pet has the information needed to provide it the care that it needs.


I am seeing a patient of yours and wondering if you will be paying the bill.

We occasionally have agreements with clients to help cover the cost of exam fees or other minor medical procedures at outside clinics. If this is the case, we will call and contact you ahead of time so you should be aware that there will be a 3rd party involved in payment. If you have not received a call or communication from WisCARES, then we do not have such an agreement in place.